Shipping and Returns Policy

Return Policy

Our Values  

We always want you to feel great about your All Clouded shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. 

Returns & Exchange Period

We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website or store for a refund or exchange within 30 days of original purchase.

 

For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries.

 

If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. 

For unopened or unused items, we will accept the return with no restocking fees. 

For manufacturer defects on the original item, there will be no service fees

Warranty Service

For hardware purchases, each product purchased directly from our website or store comes with a 60-Day Limited Warranty from the time of purchase.

In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 60 days of original purchase. 

The 60-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, USB port damage, disassembly, customized modification, eliquid/water damage or user-error. 

Furthermore, consequential and incidental damages are not covered under this warranty.

All "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. 

Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. 

Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at h.allclouded@gmail.com . Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.

Note: Atomizers such as tanks, RDAs, RTAs, and RDTAs purchased on our website or store are intended only for use with e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on our products and we will not accept it for a return. 

If for some reason you are unsatisfied with your purchase of any product and has no factory defect, the warranty will not cover a replacement or refund.

The warranty period 

This warranty gives you specific legal rights, and you may also have other rights which vary.